Hannah Michelle LambertinWorthixUnlocking the Power of One-on-One Conversations with Customers via Worthix 2.0Are you frustrated with the limits of garnering broad customer insights through feedback boxes, generic surveys or focus groups?Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixHow to keep your customers happyWant to know the secret to keeping your customers happy? Well, you’re in luck! On season seven of the Voices of CX Podcast, we had the…Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixCreate an Empathetic Customer Experience on Black FridayEmpathy is critical to creating a positive customer experience, and that is never more true than on one of the biggest shopping days of the…Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthix15 Black Friday Stats You Need to Know in 2021Black Friday 2021 is almost upon us! If you haven’t already, it’s time to check your annual Black Friday stats and make sure your customer…Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixRobbie Kellman Baxter — Creating Highly Personalized Membership Experiences — S7E3The subscription model is all the rage now — but how do you do it right? And when should you opt out?Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixBen Labay — Create Malleable Teams With Data — S7E11How to not get in data traps, how to explain data properly, how to contextualize it, how to make decisions with data.Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixJoe Pine — The Experience Economy is All About Time Well-Spent — S5E6You’re now competing against the world for customer time, attention, and money, so you need to make sure you’re the most worth it.Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixJeff Toister — Jumpstart Your CX with a Service Culture Mindset — S4E14Here are a few of his tips on how to successfully accomplish a consistent customer service mindset and why it’s important.Nov 5, 2021Nov 5, 2021
Hannah Michelle LambertinWorthixDan Steinman: Customer Success is Vital to the Consumption Model — S8E6On this episode, we talked to Chief Customer Evangelist at Gainsight, Dan Steinman. Dan has been deeply involved in the field of Customer…Oct 22, 2021Oct 22, 2021
Hannah Michelle LambertinWorthixCustomer Decision Intelligence: A guide to understanding & leveraging customer perceptions to shape…In our Customer Decision Loop eBook, we learned how to map customers’ decisions from the moment their need arises to the moment they decide…Oct 22, 2021Oct 22, 2021
